Hi, Thank you for choosing KRKC&CO Jewelry. Here is our exchange and return policy guide.
30-DAY RETURN AND EXCHANGE CONDITIONS:
- Exchanges and refunds will be accepted within 14 days of your receipt of the order.
- Beyond 14 days, ONLY EXCHANGES will be accepted within 30 days of your receipt of the order.
- Contact us for shipping address. Items returned without authorization will not be accepted. To obtain an Authorization Form, please contact customer support via E-Mail at firstname.lastname@example.org .
- Please inform us the tracking number, and please write you Order Number and your Full Name in the returned package.
- KRKC&CO will reimburse or pay for return shipping only in the event that we have erred. For example, KRKC&CO were to send you the incorrect pendant or with inferior qualities.
- If the boxes associated with certain products are not returned, the value of the box will be subtracted from the return.
- Shipping charges will be refunded together if products are defective or there is a shipping error.
- The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
- Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
- All custom pieces are non-refundable and non-cancel.
HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals. You are responsible for the return shipping label. Once your package is prepared, please contact us to get the detailed returning address.
Add: 507-509, XiaGu, MeishengChuangGu, Longchang Road, Block 68, Bao'an District, Shenzhen, Guangdong, China
Contact us if you have any question for order status: