1. Shipping
- Standard Shipping (5-10 business days)
The standard shipping is FREE.
- Express Shipping Fee (2-4 business days)
1.Order under $129, you need to pay $15 for express shipping.
2.Order is or more than $129, the express shipping fee is $0.
We can ship to over 200 countries and islands worldwide. Orders are processed and shipped within 24 hours.(Custom pieces are not included.) The tracking number will be updated soon after your package is shipped.
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.
Affected by the coronavirus pandemic, package delivery might be delayed, please wait patiently. We will get in touch with the express company, and keep you updated. Sorry for any inconvenience.
2. Return & Exchange
• What is the address for returns?
Please notify us via e-mail: order@krkcom.com and we will immediately issue a return address to you.
• Can I return after a week?
Yes. Buyers benefit from a 30-day revocation period from the day customer receive the goods to return the product to the seller for Exchange or Refund without penalty, with the exception of the cost of return, which is your responsibility.
• Can I exchange my order?
Yes. We are happy to accept your exchange within 30 days, as long as it has not been opened, worn, or tampered with.
• Is there a charge for requesting an exchange or return?
Yes, you are responsible for all exchange shipping costs. However, exchanges and returns at krkcom.com are always free of charge if the item you received has the quality issue. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
• When will I receive my exchange?
All returns or exchanges must be made within 15 days of the e-mail confirming shipment.
krkcom.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
3. Payment security
Is it safe to use my credit card on the website?
Yes, your payment is secured by PCI council and KRKC meets PCI Level 1 compliance. The Council was founded in 2006 by American Express, Discover, JCB International, MasterCard, and Visa Inc. They share equally in governance and execution of the Council's work. Besides, the data is transmitted via SSL encryption.
Why you can trust KRKC&CO?
When you pay for orders on KRKC&CO you do not need to share any of your confidential financial details and you're protected by Paypal's money back guarantee.
We do not store your payment information on the website. Payments made through PayPal are processed by PayPal Company. It is considered to be secure and trustworthy.
We also do not disclose your information to third parties. For more details, please view our privacy policy.
4. Warranty
Any stone falling or color fading within a year is free for maintenance.
Customer will be responsible for the shipping fee to send the items back to KRKC.
Customer must contact KRKC for the return shipping address when sending back the items.
Customer should make sure that items are safely packed before sending them back. KRKC&CO will not be responsible for any lost or stolen items.
When sending back the items, customer must use a shipping method that can be tracked. Packages with no tracking will not be processed.
KRKC reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond normal wear as determined by our jewelry professionals.
